Quality Generators, LLC and Trinity Warranty Mark Three Year Anniversary of Extending Customers’ Peace-of-Mind
November 18, 2014, Itasca, IL – Quality Generators is committed to providing the best products, backed by exceptional service with the goal of establishing lifetime customer relationships.
This approach has made the company one of the largest generator and water heating system providers in Texas and a recognized leader in customer service among its competition. For the last three years running, Trinity Warranty has been part of Quality Generators’ customer value proposition.
Key to the company’s customer-focused philosophy is its definition of a “whole product.” It goes well beyond equipment and installation. The company offers top rated systems from trusted brands such as General Electric and Rinnai, which include standard manufacturer warranties. But to provide “extended” peace of mind for its customers, the company recognizes the value of the right extended service agreement (ESA), particularly for its generator business. The challenge was finding the right ESA partner. “We approached Trinity more than three years ago with a unique opportunity,” said Bill McGraw, President/Owner of Quality Generators, LLC. “We needed a solid ESA product and couldn’t find one. Trinity worked with us to create a custom ESA that met our needs and added real value for our customers,” said McGraw.
Trinity supports its ESA offerings with additional services that make business processes easier for reseller and OEM customers. One such service is a regular monthly report of ESA payments to underwriters that can be crosschecked against the ESA contracts sold. This assures the reseller that account payments are current and the contract is in force. “The monthly account payment report is just one of the small things Trinity does for us that makes a big difference,” said McGraw. “It reduces our administrative burden and increases confidence that the ESA portion of our business is in order.”
Over the past three years, Quality Generators has become Trinity Warranty’s largest single customer, selling more than 500 Extended Service Agreements per year. “Our job is to help our customers meet their customers’ needs,” says John Grimaldi, Trinity Warranty Vice President of Sales. “But we also take pride in offering additional business services that make it easy to sell and support our extended service agreement products.”
About the companies
Quality Generators, LLC has been serving homeowners’ generator system needs since 1989. With more than 40,000 established and satisfied customers, the company is a proven industry leader. For six years and counting the company has been recognized by the Better Business Bureau for excellence in customer service.
The company is dedicated to creating a lifetime relationship with customers by providing the highest quality products and services with a caring attitude that far exceeds expectations. For more information, visit www.qualitytx.com.
Trinity Warranty is a recognized leader in Extended Service Agreement (ESA) products and services. It provides risk management solutions to HVAC/R industry manufacturers, distributors, dealers and consumers. Trinity products lengthen the term of protection on a major purchase and have a significant positive impact on the sales process from Distributor, to Dealer, to the Consumer. To learn more, visit www.trinitywarranty.com.
Jennifer Danchisin, Trinity Warranty Media Relations
1 (877) 302-5072